Multiple contact methods — choose the most convenient channel for you
Tianyuan has always valued communication and engagement with every customer and partner. We offer a variety of convenient contact methods to ensure you can always get the help and support you need.
Customer Service Hotline: 400-888-9999, available 24/7. Live agent support is available Monday through Friday, 9:00–18:00. Whether you encounter product issues, need after-sales service, or want to learn more about our products, our professional customer service team is dedicated to assisting you.
Email: service@tianyuan.com. For business cooperation, please contact biz@tianyuan.com. For media inquiries, please contact pr@tianyuan.com. We will respond within 24 hours of receiving your email.
Company Address: Tianyuan Industrial Park, No.88 Tianyuan Road, Zhangjiang Hi-Tech Park, Pudong New Area, Shanghai. Friends from all walks of life are welcome to visit and guide us.
Business Hours: Monday to Friday 9:00 – 18:00, Saturday 10:00 – 16:00. Closed on Sundays and statutory public holidays.
In addition, you can also communicate with us in real time through the online customer service widget at the bottom right of our website, or follow Tianyuan's official WeChat, Douyin, and Xiaohongshu accounts for the latest brand updates and product news. Tianyuan looks forward to every connection with you.